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Diabetes FAQs

  • Who do I call about my medical needs between appointments?

    We are your Patient Centered Medical Home where you and your healthcare team work together to manage your entire health journey using evidence based care, patient and family education, and self-care management. Your physician’s office is your first contact for your medical needs. When you call with a medical concern, a health care professional will speak with you directly or consult with your physician and return your call. Please contact our office at (903) 877-7911 for assistance.

  • What hours can I call the clinic?

    Clinic personnel answer the telephones from 8:00 a.m. to 5 p.m. If your phone call is clerical, our office staff will assist you. If your call requires medical judgment, your call will be referred to your health care professional’s nurse who will return your call.

  • Can I call the clinic after 5 p.m.?

    You can call our regular clinic number (903) 877-7911 after 5:00 p.m. Your call will be automatically connected to our answering service. The answering service contacts the covering physician, and he or she will return your call. A physician is on call after hours, holidays, and weekends to handle your urgent medical needs.

  • When will I receive my lab and radiology results?

    Results for lab and radiology testing may be mailed within 14 working days of your lab or x-ray appointment. For any results needing immediate or urgent attention, you will be called as soon as your healthcare provider decides on your best plan of care.

  • Can I get my health information online?

    You can log in to myUTHealth, our secure online patient portal, to access your personal health and medical information, schedule appointments, and communicate with your provider. To enroll, you must have your email address and Medical Record Number. If you need assistance enrolling in the portal, obtaining health insurance, or other available benefits or resources, please contact our office at (903) 877-7911.

  • How do I get my prescriptions refilled?

    Please call your pharmacy 5 working days before you take your last dose of medication. Always call the pharmacy before picking up your medication to ensure your prescription has been filled. Federal law strictly controls narcotic medications. If your physician is unavailable to refill your narcotic prescription, another of our clinic physicians will review your request. Please be aware that this review may increase the time taken for the refill and lessen the quantity of medication refilled.

  • I use a mail-in pharmacy service for my prescription refills, what is the process for refills?

    Mail-in prescriptions require additional time to process. Some mail-in pharmacy services require up to 10 working days to process refills. Please call your pharmacy at least 7-10 days before your last dose to request refills.

  • Who do I contact when I need to re-schedule or cancel a clinic appointment?

    If you need to re-schedule or cancel a clinic appointment, please call (903) 877-7911 so we can reschedule a more convenient appointment time.

  • How long will it take my provider to complete medical forms?

    Please allow 10 working days for your provider to complete medical forms for such things as medical supplies and durable medical equipment.

  • How do I get copies of records and tests?

    Please call or (903) 877-7985. It typically takes about 10 working days to process your request.

  • Who do I inform if my address, phone number, or insurance changes?

    At the time of your appointment, you can notify the front desk personnel of any changes, or you can call (903) 877-7911, and we will update your information.


    If you have an emergency such as sudden onset of severe chest pain, shortness of breath, severe bleeding, or loss of use of any extremity, call 911 or go to the nearest Emergency Room.


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